Our Services Process Delivery

form captures the referral source and the need of the client to ensure that access to our services is based on need, available resources and is in the best interests of clients.  

Information is provided to all people in English and using resources available on government websites, we develop simple brochures to explain about our services process and our client’s rights and responsibilities.  

are in place which document: screening and eligibility; priority of access; how to keep the client informed; incident management, NDIS policy, how to make a complaint etc. 

are in place to identify and capture issues that deter clients from accessing our services.  As a Registered Provider it is our aim to provide an outstanding individualised service to each of our participants. We welcome comments, complaints, compliments and suggestions as feedback so we can continually improve our services process.